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IT Service Management Expert (f/m), Zurich

Are you looking for a new challenge within an international business consulting company? As an ITSM Expert within our growing CIO Advisory team, you advise our clients in all aspects concerned with ServiceNow.

Your tasks:

  • Advise on pre-sales related to IT Service Management and ITSM tool evaluation

  • Analyze client business functions to identify and validate business requirements and translate them into function design specifications

  • Lead technical workshops to demonstrate ServiceNow capabilities and present examples as well as «good practices» for ITSM processes

  • Build ServiceNow prototype based on initial requirements and discuss gaps with our customers in «Fit/Gap Workshops»

  • Develop functional design specifications for ServiceNow tool implementations

  • Analyze and optimize ITSM processes and structure based on best practices

  • Configure and customize ServiceNow based on functional requirements

  • Manage IT projects and be responsible for PMO

Your profile:

  • Successfully completed university degree in Engineering, IT, Computer Science or Business Administration

  • ITIL trainings and certifications; ServiceNow-certified System Administrator or Implementation Specialist

  • Several years of experience in IT Service Management including ServiceNow hands-on implementation experience (through own configuration/customizing)

  • Experience in pre-sales for ServiceNow and consulting of clients such as requirement engineering and design, client demonstrations and showcasing as well as experienced in working with in Agile methodology e.g. SCRUM

  • Good knowledge in ITSM tools and applications, Javascript, XML, Relational Database Systems, Visio, MS Project

  • Fluent in English, basic German is an advantage

We offer you to become a part of a highly qualified team and to be engaged with fascinating multinational stakeholders. Are you a strong team player, flexible and able to work independently? If this role sounds like what you have been looking for, please submit your application documents.

We look forward to receiving your application.

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Arbeitsort: Zürich

Kartenansicht: Standort der Firma ...>>

Human Resources
Frau Sophie Barmpadimos

Telefon 058 249 53 39
Bitte beziehen Sie sich bei Ihrer Bewerbung auf ictjobs.ch. Vielen Dank.
Datum der Anzeigeschaltung dieses IT-Jobs: 19.06.2014

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